We use a VOIP (voice over internet protocol) for our phone system at work. In addition, we’ve standardized on Skype for our video conferencing and screen sharing. In both cases, I need to give priority to voice and video data.
First order of business was to get everyone on the wired network. WiFi just increases the chance of lag and dropouts, especially since we are in a high-density area with a lot of other wireless routers and devices around.
It surprised me how hard it was to find network gear that made this easy. My research convinced me that Qualcomm’s StreamBoost technology was the way to go. I started with a NetGear router: the venerable NightHawk R7000. I then upgraded to the R8500 when we doubled our office space to get more range on the WiFi. But NetGear’s QoS console required me to go in and set the QoS for every new device that joined the network. This is 1) a management hassle, and 2) isn't the right strategy as I want to prioritize traffic, not devices. So once I ran into a bug prevented me from setting the QoS of new devices (NetGear support told me to do a factory reset; no thanks), I scrapped NetGear altogether.
I currently have a D-Link AC3200. It has the ability to manage by application. I have placed Streaming Media in the Highest bucket, Online Chat (e.g. Skype) in High, and the rest in the Medium bucket.
Overall it has worked pretty well, although I did have a problem of the QoS settings getting reset which made our phones unusable. I'm not sure why that happened, and of course now I am concerned it could happen again.
Does anyone out there have other suggestions for an easy-to-use QoS system for ensuring high-quality voice and video?