Our donations stopped flowing from our payment processor into SalesForce. I was getting this generic error message:
REQUEST_LIMIT_EXCEEDED: TotalRequests Limit exceeded
The problem turns out to be a SalesForce API limit. Here are a few pages in SalesForce that will be useful when debugging this problem:
- System Overview dashboard
- API calls made within the last 7 days (It’s in Reports under Administrative Reports. Annoyingly, typing words from that report title in the Search field does not work!)
- Your Company Information profile (I can't link to it since the URL includes your unique SalesForce Org ID. Go to Setup > Company Profile and then click Company Information.)
For what it’s worth, our problem turned out to be our newly-added MailChimp app and an annual report newsletter that went out to our entire donor database. That ate up our entire limit of calls 2 days in a row.