We use VoIP phones at work, and have standardized on the Polycom VVX-310 desk phone. By default when you transfer a call, it will show the transferer's extension rather than the original caller’s info. Super annoying.
But there’s a really simple fix for this buried in the phone’s settings. This RingCentral article walks you through it, but the exact steps might be different for a different model of phone. For theVVX-310, it is:
- Press the home
- Defualt Transfer Type (all the way at the bottom; menu item 10)
- Highlight Blind
- Press Select
And you're done! You can back out of the preferences to the main screen.